AVNX Return Policy
At AVNX, we take pride in delivering premium-quality products to our customers. Every order is carefully checked and packed before dispatch.
Return Policy
Returns are accepted only if the product is received damaged or defective.
To be eligible for a return, the following conditions must be met:
* The customer must record a continuous, unedited unboxing video while opening the package.
* The video must clearly show the sealed/unopened outer packaging before it is opened.
* The damage or defect must be clearly visible in the unboxing video.
* The product must be unused, unworn, unwashed, and in its original condition.
* The customer must contact AVNX regarding the damaged product within 2 days of delivery.
* The unboxing video and clear photographs of the damaged product must be provided when requesting a return.
Important
Without a valid unboxing video showing the package being opened, AVNX may not be able to accept or process a return request for a damaged product.
Returns are not accepted for:
* Change of mind
* Wrong size selected by the customer
* Colour preference
* Products that have been worn, washed, altered, or damaged after delivery
* Normal wear and tear
* Damage caused by improper use or washing
Return Request Process
If you receive a damaged or defective product:
1. Record the complete unboxing video before opening the package.
2. Contact AVNX within 2 days of delivery.
3. Share the unboxing video and photographs showing the issue.
4. Our team will review the request.
5. If approved, AVNX will provide the return/replacement instructions.
Replacement / Refund
If the return request is approved after verification, AVNX may provide a replacement or refund, depending on product availability and the circumstances of the issue.
AVNX reserves the right to reject a return request if the required evidence is not provided or if the damage appears to have occurred after delivery.
For return-related assistance, please contact AVNX through the customer support channel provided on our website.